Refund policy

The short version

• Changed your mind? Ask within 14 days of your first payment for a wedding, and before the earlier applicable wedding midnight, and we refund it in full. No questions asked.
• Upgrades, like Wedding to Pro, are final once paid, unless you get your first payment back.
• SMS credit packs are non-refundable for change of mind, unused credits or wedding deletion, except where Australian law requires a remedy.
• Your rights under the Australian Consumer Law apply to every payment, at any time.
• Email hello@yourwedding.app to ask.

Our 14-day money-back guarantee

If you are not happy, for any reason, ask within 14 days of your first payment for a wedding. We will refund that payment in full.

The voluntary guarantee ends at the earliest of: 14 elapsed days after the first verified successful plan payment; midnight starting the wedding date saved when the Checkout that was paid opened, in its saved wedding time zone; and midnight starting the wedding date set when you ask, in its current time zone. A request received exactly at the cutoff is outside this voluntary window. Reusing Checkout keeps its original date and zone. Later date or zone edits cannot extend it. We use successful-payment evidence, not Checkout creation or a delayed webhook. Missing historical evidence receives manual review. Genuine postponements can receive discretionary consideration without automatically restarting the guarantee. Statutory remedies for text packs and other payments are assessed separately.

• It covers the first plan you buy for a wedding: Wedding (A$229) or Pro (A$299).
• It does not cover upgrades. If you move from Wedding to Pro (A$70), that payment is final once made. Your Australian Consumer Law rights still apply to it, as they do to every payment.
• If you upgrade within your 14 days and then ask for your first payment back, we refund the upgrade too, and your wedding goes back to Free.
• You don't need to give a reason.
• It doesn't matter whether you have sent invitations.
• Text credits that came with a refunded Pro payment may be removed. Credits you paid for separately are kept. Separately purchased text packs are outside this voluntary guarantee. They remain subject to Australian law and any refund entitlement already accrued.

The guarantee is on top of your rights under the Australian Consumer Law. It does not replace or reduce them.

SMS credit packs

SMS credit packs are non-refundable for change of mind, unused credits, cancellation, postponement or deletion of a wedding or account, except where Australian law requires otherwise. They are not covered by the 14-day plan guarantee. Buy only the credits you expect to use. Free and bonus credits have no cash value.

Sending ends when the wedding is deleted. We keep available payment and unused-value records to assess lawful claims; keeping a record does not itself make a refund due. A claim under Australian law can still be made after deletion. Missing historical records receive manual review. We honour any refund entitlement already accrued or an earlier purchase-specific commitment; this change does not retrospectively remove it.

If Australian law requires a refund, repair, credit or other remedy, we provide it. This includes assessing our inability to provide a paid service; the non-refundable policy does not let us keep money we must return. We do not charge a fee for a statutory refund or allow double recovery through both a refund and chargeback. Approved refunds are processed manually after verifying payment ownership.

Declining changed terms

You can export available guest data and media without accepting materially adverse changes. Email us for verified support and an assessment of any remedy for affected paid services, including text credits where required by law or an existing commitment. We give the calculation in writing and agree the remedy before closing access. Greater legal rights remain available.

Your rights under the Australian Consumer Law

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. For a major failure with the service, you are entitled to cancel and to a refund for the unused portion, or to compensation for its reduced value. You are also entitled to be compensated for any other reasonably foreseeable loss or damage. If the failure does not amount to a major failure, you are entitled to have problems with the service fixed in a reasonable time and, if this is not done, to cancel and get a refund for the unused portion.

These rights apply to every payment, including upgrades and text credits. They have no 14-day limit, and they don't end on your wedding date. If something has gone wrong with yourwedding.app, tell us at any time.

How to ask

Email hello@yourwedding.app from the address you sign in with. Include your wedding's web address (for example, ellaandjames.yourwedding.app).

We record when your request reached us. Include the payment receipt if available. If something went wrong, describe it so we can assess your legal remedies separately from the voluntary window. Deleting your account does not prevent a claim under Australian law or an already accrued refund entitlement.

How long it takes

• We reply within a reasonable time.
• We process refunds by hand, in Stripe.
• We refund to your original payment method.
• Your bank usually shows it within 5 to 10 business days.
• A qualifying full plan refund returns the full plan amount paid, including GST. Approved text-credit and other partial remedies return the agreed amount, in Australian dollars. If your bank charged you a fee for an overseas payment, that fee is between you and your bank.

What happens to your wedding

Refunding unused text credits does not change your wedding plan. The return to Free described here applies to a refund of the wedding plan.

A wedding-plan refund does not delete your wedding. It goes back to Free:

• The "Preview" ribbon comes back.
• You can't send invitations, reminders or texts to guests.
• Your own domain is disconnected.
• Any connected AI assistant stops working.
• Guests can no longer add photos or videos, or open the album. What was already added is kept with your wedding until our normal deletion dates. Download what you want to keep before you ask.
• Your guests and their replies are kept.
• Free weddings hold up to 5 guests. Only the first 5 guests you added keep a working personal link. The others stay in your list, and the studio shows their links as paused. If you remove one of the first 5, the next guest's link works again. If you pay again, every link works again.
• Invitations already sent can't be unsent. A guest whose invitation was emailed still gets a copy of their reply.
• You can export your guest list and replies at any time, until you delete the wedding or our normal deletion dates arrive.

If you'd rather we delete the whole wedding, just say so in your email.

Chargebacks

Contact us if something is wrong so we can try to resolve it. You may also contact your bank or payment provider; contacting us first is not a condition of your rights.

We may proportionately pause the paid features affected by a disputed payment while it is investigated, with notice where practicable. A lost plan chargeback affects the plan under the plan-refund rules. A text-pack chargeback affects that pack only and does not downgrade your plan. We reconcile refunds, reversals and disputes to avoid double recovery.

An unsuccessful chargeback does not, by itself, make you liable for our costs. To the extent permitted by law, if you act fraudulently or knowingly make a materially false payment claim, we may seek the reasonable, evidenced external costs directly caused by that conduct, including unrecovered payment-provider dispute fees. We must take reasonable steps to reduce the loss, exclude costs caused by our own fault, and provide the basis and calculation with an opportunity to dispute it. We impose no fixed penalty, automatic administration fee or charge for making a genuine complaint or exercising legal rights. Legal costs are recoverable only where a court or tribunal orders them or the law otherwise permits.

A payment reversal does not itself extinguish an amount that remains lawfully owed for services. We may seek recovery through ordinary lawful processes, taking account of all payments, refunds and applicable consumer remedies. We will not automatically debit your saved payment method for dispute costs under this clause.

Questions

Apptractive Pty Ltd (ABN 37 627 379 800) hello@yourwedding.app